Cyber Risk & IT Controls Coordinator
Status: Full-time
Functional Area: Cyber Risk & Compliance (CRC)
Location: Vancouver (Hybrid Worker)
Position Overview
The CRC Program Coordinator is responsible for directing, organizing, controlling and monitoring a variety of Program, Project, and IT operations activities within IT Directorship under the direction of the CRC Program Director. This includes coordinating internal resources, contractors, third-party vendors and/or client-related work activities to deliver through all stages of a Project, Program, or service request life cycle. The selected candidate must be creative, resourceful, detail-oriented and focused on meeting timely deliverables. We are seeking someone who is looking to grow and work with a broad range of people, processes and technologies. The ideal candidate will thrive in a dynamic, continuously evolving work environment rich in team camaraderie and servant leadership.
General Duties & Responsibilities
CRC Program & Projects
Work within a small team on ongoing IT project and program management activities including, but not limited to:
Oversee and coordinate program and project activities, including vendor and team follow-ups, schedule updates, and tracking action items.
Maintain program and project documentation, track risks and decisions, and drive issue resolution.
Provide support for IT assessments, audits and cyber events, including gathering and reviewing work products.
Contribute to periodical internal and external reports
Gather and analyze cyber-related KPI’s for cyber tools in use at clients
Contribute to cost/benefit analyses and assist in preparing business cases.
Build and maintain strong relationships with clients, vendors, and project team members.
Executive Support
Calendar management, including proactively addressing and resolving conflicts.
Organize and maintain inbox management, prioritizing time-sensitive emails and approvals.
Draft, edit, and distribute communications as needed.
Practice Support
Support internal and external initiatives, peer-to-peer collaboration, and staff logistical needs.
Oversee service requests, escalate as necessary, and communicate incident progress to clients.
Champion an exceptional client experience, fostering satisfaction and positive perception.
Practice Support
Support internal and external initiatives, peer-to-peer collaboration, and staff logistical needs.
Oversee service requests, escalate as necessary, and communicate incident progress to clients.
Champion an exceptional client experience, fostering satisfaction and positive perception.
Other
Maintain a professional image, upholding ITD’s standards of integrity and ethics.
Demonstrate a proactive learning mindset, always ready to tackle new challenges.
Drive ITD’s growth by consistently delivering measurable value to clients and internal teams.
Provide general administrative support as required.
Position Specifications
Mandatory Experience & Skills
3-5 years of work experience in ana related role demonstrating excellent analytical, organizational and problem-solving aptitude with responsibility at different stages of the Project life-cycle
Undergraduate degree in IT, Cyber security or recognized technical diploma combined with business/management education
Experience working as part of a team in a structured environment with defined targets and deliverables
Exceptional verbal and written communication skills, and the ability to explain complex IT and Cyber concepts to non-technical clients
Strong personal integrity, business ethics and client service skills
Excellent time management and prioritization skills in a dynamic work environment
A good understanding of how technologies integrate to provide solutions to medium to large organizations
Experience and understanding of cloud-based solutions (SaaS)
Desirable Skills
Industry recognized certificates: PMI, Microsoft, Cisco, ITIL, ISACA, IIA, ISC2, Comptia
Experience with Microsoft Office 365 Suite, including SharePoint and business intelligence solutions
Familiarity with IT Governance and Cyber security frameworks such as: COBIT, ITIL, NIST CSF ISO 27001, CIS
Secondary languages (French, Spanish, Portuguese, etc.) are an asset
In your COVER, please describe why you would be a good fit for IT Directorship as well as this position.
Only shortlisted candidates will be contacted. Please feel free to contact us careers@itdirectorship.com if you have any questions. Thank you.