ITD Site Manager (ITD Program Operations)

Job Type: Full-Time

Location: Vancouver (Hybrid Remote)

Position Overview

Our team members are also Company stakeholders, sharing an entrepreneurial mindset geared towards making a meaningful impact by creating business value, working with purpose, and cultivating a culture of C.A.R.E.

We are looking for candidates equipped with a broad understanding of IT to join our IT management operations team. We seek experienced individuals who are both capable and excited to oversee our client’s site IT operations, various business stakeholder relationships, and participate in a wide array of operational IT projects. We expect our team to deliver solutions through a combination of diverse, real world experience and a sense of urgency, commitment, collaboration and bias for quality results. We look for those which have a track record of success in challenging work environments while demonstrating a high level of customer service & care.

The ideal candidates are seasoned technical account managers who have a mix of IT and business experience combined with outstanding customer service skills. We are looking for those who are keen to be a backbone within our core ITD program operations and a recognized IT service delivery leader to a select portfolio of clients. If you feel comfortable wearing many hats and thinking on your feet while getting out and engaging people then this is the opportunity for you.

This position is based in downtown Vancouver, BC, with flexibility for remote work. Daily collaboration with team members and clients, both local and abroad, is expected.

Responsibilities & Duties

  • Lead the operational health of IT, technology management, and strategic IT initiatives within a select portfolio of client sites

  • Manage key IT processes such as, but not limited to, procurement, asset, contract, & change management

  • Visit client locations and remotely liaise with staff at all levels of the client organization

  • Develop and manage relationships with third party IT vendors and service providers

  • Inventory, assess, and monitor IT operations performance reports, service levels, and KPIs

  • Understand and coordinate IT changes to existing IT solutions and processes

  • Analyze IT requirements within companies and provide independent / objective advice on the use of IT

  • Understanding of IT infrastructure, network design and IT support / management processes

  • Implement and monitor adherence to IT policy, process, and standards

  • Provide ad-hoc VIP white glove executive support

  • Provide project coordination for a variety of local and international IT projects

  • Assist preparation of proposals, perform risk analysis, and manage change control

  • Contribute to IT Directorship’s growth by delivering tangible and significant business value to our clients

  • Present a professional image in conduct, attitude and attire

Qualifications & Skills

  • Minimum 10 years progressive work experience, with a minimum of 3 years’ work experience in an IT management, account management, or service delivery role demonstrating excellent analytical, organizational, customer service, and problem-solving aptitude

  • Proven experience working with enterprise business systems and IT infrastructure

  • Exemplify a high degree of personal integrity and interpersonal skills and abilities

  • Exceptional communication skills and the ability to explain complex IT concepts to non-technical clients

  • Excellent time management and prioritization skills in dynamic work environment

  • Experience managing IT vendor relationships and service levels agreements

  • Provide a willingness to commit the additional time and effort necessary during periods of heavy workload in order to meet project milestones, operational event requirements, and the like

Desirable Skills

  • Industry-recognized designations/certifications such as: PMI, Microsoft, ITIL

  • Secondary languages such as Spanish or French are an asset

Why work with us?

We offer a unique opportunity to work within a small yet dynamic practice. Our work truly moves the strategic needle for our clients, impacting people and transforming their business operations. In all we undertake we aim to do what’s in the best interest of those we engage. As part of a holistic approach to compensation, we offer:

  • A competitive base salary plus quarterly performance-based cash incentive (OTE)

  • Annual corporate profit sharing / bonus

  • Merit-based qualification into our Equity Unit Value Plan

  • Chambers Group Benefits Plan plus additional health spending account

  • Flexible work arrangements

In your cover letter, please describe why you would be a good fit for IT Directorship as well as for this position.

Only shortlisted candidates will be contacted. If the posting is still up, the position is still open.  Please feel free to contact us at careers@itdirectorship.com if you have any questions.  Thank you.